WhatsApp Business API integration through an official provider
Official and secure
- We only work with an official provider. No shady schemes and no risk of your account being blocked.
- All conversations and data are stored in Dashly, not your salespeople's phones. If someone decides to leave, you will keep your customers' contacts.
- Supervise how your agents communicate with customers or jump in to help with complex issues.
WhatsApp shared inbox that cuts your response time
Respond to customers' messages faster
- Communications from all messengers come to one inbox. No need to switch between apps, so you won't miss anything
- Use reply templates to answer FAQs even faster
- Manage your agents' response time, workload, and frequent requests with team performance reports
Route WhatsApp chats across your team
Collaborate with your team
- Assign messages to relevant teams and agents automatically, keep conversations in order with tags, and reassign chats among agents seamlessly.
Reply in context inside the 24-hour window, templates after it
See which message won a customer's attention.
- Forget about WhatsApp restrictions. Reach your customers whenever you want.
- See the message your customer replied to. Be in context straight away instead of asking clarifying questions.
- Send unlimited amount of messages within 24 hours after the reply. No extra fees.
- Didn't manage to reply to your customer within 24 h? No worries! Take advantage of HSM templates to send a message right from the Inbox.
Official WhatsApp integration versus phones: what changes
Get the benefits of the official integration
| Dashly's official integration with WhatsApp | WhatsApp on your salespeople's phones |
|---|---|
| The account blocking probability is minimized | The account blocking probability is high |
| Connect several salespeople to one phone number | One phone number — one manager, only like that |
| No smartphone is required; the data transfer is smooth | Your smartphone should always be on |
| Customer contacts and the conversation history are stored in Dashly; all data is exported to the CRM. You have control of the sales process | Customer contacts and the conversation history are on your employees' phones. You can't manage the customer base and grow repeated sales |
| Monitor your agents' workload, their response time, and view conversations | You unlikely know how fast your agents respond and what exactly they say to customers |
| Easily handle FAQs with reply templates and impress your customers with fast response time | Agents type a message from scratch or copy the template from their notes losing precious time |
| Reply to messages from all social media and messengers in one inbox | You can only respond to messages from WhatsApp |
Messengers and social channels in one inbox
Don't leave any customer unattended. Reply to all messengers and social media in one inbox
- Live chat
- Telegram
- Viber
How to connect the WhatsApp Business API to Dashly
How does it work?
- 1
Sign up for Dashly and find WhatsApp integration
- 2
Create and verify your WhatsApp Business Account
- 3
Use your unique link in the integration settings to sign up for Edna
- 4
Use your API key and phone number to finish the integration setting at Dashly
- 5
Send and receive messages (text, videos, images, voice messages) in Dashly Inbox
Frequently asked questions
We're enabling the integration via Edna.
In the WhatsApp Business app, only one agent can talk to customers using a mobile or desktop version of WhatsApp. With the WhatsApp Business API, any number of agents can talk to customers using the integration with Dashly.
Our partner Edna only works with legal entities and individual entrepreneurs. WhatsApp Business API cannot be used by alcohol or tobacco sellers (including electronic cigarettes and vaping devices), pharmaceutical companies, gambling companies, and microfinance providers. You can connect any phone number (landline, mobile, or service numbers) that can receive SMS or accept a verification call.
Enabling the integration doesn't guarantee the green tick. When you enable the WhatsApp Business API, you automatically apply for the Verified business account badge. Edna can help you with it, but WhatsApp requirements are strict, so we can't commit to success here. Only around 10% of all applicants get the green badge.
If a customer texts you first, you can send them limitless messages within 24 hours. This customer will be counted in MAU without additional charges.
Dashly doesn't charge you for the integration with WhatsApp; it's available in every plan. You only pay to our partner Edna depending on the plan you choose. We negotiated the best possible terms.
MAU means Monthly active users. In this integration, these are unique users that you talked to within a month. Users are identified with their phone numbers.
HSM (highly-structured message) is a template-based service message. Message templates are used for bulk messaging. Before starting a campaign, you should get approval from WhatsApp for each HSM message.
Yes, you can send service HSM messages via the Edna interface if you know the recipient's number. You are only charged for delivered messages. At the moment, the integration doesn't allow us to send them from Dashly, but we're working on it.
Connect WhatsApp chat to Dashly
The integration is available in all Dashly plans without additional charges
Official Whatsapp pricing from Facebook