The official integration with Instagram

Instagram integration that brings DMs, mentions and story replies into one inbox

Reply to messages, reactions and mentions from Instagram and other messengers in one Dashly inbox and automate requests processing.

Answer Instagram DMs, mentions and story replies in one place

Instantly reply to customer requests from Instagram

You don't need to give access to your account anymore

Assign your agents in Dashly. Grant different access rights, give and revoke them at any time. Keep your Instagram account secure.

Collaborate with your team

Assign messages to relevant teams and agents automatically, keep conversations in order with tags, and reassign chats among agents seamlessly.
With this approach, your SMM specialist will reply to reposts, likes, and tags, while support team will check the product availability and delivery fee to a customer's address.

Collect leads from Instagram in Dashly

All new contacts from Instagram are saved in Dashly, no lead will get lost. Find out their email or phone number, and pass them to salespeople or save contacts to the CRM.

Increase your response time with templates
Automate the routine:
- Use reply templates
- Send auto-replies outside working hours
Supervise agents and track statistics
See how fast your agents respond on Instagram and plan their shifts accordingly. Here's what you can track:
- Agents' response time
- Team workload
- Frequent topics in requests
Find any conversation from Instagram easily
- You don't have to scroll through usernames anymore: you can find any message from a customer with a keyword
- Messages from Instagram will automatically go to a specific channel in Dashly
- Support agents can catch up on any conversation or pass complex ones to another agent

Don't leave any customer unattended. Reply to all messengers and social media in one inbox

Anyone with admin rights in Dashly can easily do it. There's a step-by-step guide in our Knowledge Base.
You can send limitless messages within 7 days since the last message from a user. When 7 days expire, you can only send one message.
- Send and receive messages, media files and emojis
- Get your account mentions in Stories in Dashly inbox
- Get reactions and replies to your stories in Dashly inbox
- Send leads from Instagram to Dashly (their username and profile pic are saved in the user card)
- Receive posts sent to your Instagram Direct
The integration is free and available in all plans.