Resolve 40-90% of support tickets with an AI support agent trained on your data
Replies in under 5 seconds, 24/7, on your website, WhatsApp, Telegram, and Instagram. Repetitive questions stop reaching your team, and the better your knowledge base, the more it resolves.
How support teams use an AI support agent
A platform for business communications and learning: meetings, chats, webinars, courses.
Repetitive questions were swamping the team. They were about to hire more people to keep up.
"The AI bot responds within a minute. No employee can respond that fast, even for simple questions."
A platform for newsletters, auto-funnels, and chatbots in messengers.
A fast-growing customer base, with 30-40% of questions simple repeats. They needed first-line automation that did not cost quality.
"With the AI bot, the quality of operator work has improved."
How the AI support agent works
Connect your data, test, go live. Most teams are running within a few days.
Connect your knowledge base
It learns from support content you already have:
- Help center articles and FAQs
- Product documentation and release notes
- Internal support instructions
Better coverage of common questions means fewer tickets reach your team.
Test before launch
Run it through real scenarios before it talks to customers. Share the test link with your team.
- Check answers against real tickets
- Confirm escalation triggers fire
- Catch gaps in training data
Expect 1-2 rounds of tuning. BotHelp needed about 2 months to reach 40%.
Deploy across channels
Turn it on for your website, WhatsApp, Telegram, Instagram, and Facebook from one dashboard.
- Pick the channels your customers already use
- Same knowledge base, same answers, every channel
Route to humans when needed
Some questions need a person. The agent hands off in three cases:
- It doesn't know the answer
- Trigger words like "payment", "bug", or "refund" appear
- The customer asks for a human
Your team stays in control of every handoff.
Track performance
See how many tickets it resolved, how many escalated, and read full conversations to audit its reasoning.
- Tickets processed, solved, and assigned to managers
- Daily breakdown in charts
- Exportable conversation logs
Tools the agent can call
A tool is a function the agent runs mid-conversation. It decides when to call one, so you don't script the path. Six ship with Dashly. The rest you build.
What you can add on top
Read from your systems
The agent calls your API and answers with this customer's real delivery date, not a help article about delivery.
Write back what happened
Every resolved question can write an event to the lead's profile. Your next campaign starts from what happened, not a blank record.
Decide who handles the chat
On a refund or billing question, the agent hands the chat to a manager and stops replying. The handoff is a tool call too, so you control what triggers it.
Tools are only as strong as the systems behind them. Inconsistent CRM fields or a slow endpoint will show up in the first week.
Tasks are reusable agent skills
A task is one skill you define once and switch on for any agent. Start with two: stop words the agent should never engage with, and a handoff for refunds and bugs.
Customer messages this task should catch. Six is a normal start, and matching runs on meaning, not exact wording.
What the agent follows once the task fires. For stop words, the instruction is to stay quiet.
A task can also tag the lead or record an event, so what the agent handled shows up in your segments.
When two tasks match the same message
Priority is set per agent, so one task can rank high for support and low for sales. The higher priority wins, which is how a stop-word task stays ahead of everything else. If two tasks overlap heavily, the wrong one fires, and the fix is priority, not more phrases.
Human support vs. AI support agent
Human support
- Handle complex questions with judgment
- Personalize offers, discounts, and upsells
- Spot patterns and flag them to the team
- Slow down during volume surges
- Offline at night
- Repetitive questions eat into complex cases
- Missed chats, late replies, burnout
AI support agent
- Resolves up to 90% of tickets without a human
- Replies in under 5 seconds, 24/7, on every channel
- Handles thousands of chats at once, so peaks don't need hiring
- Keeps every answer it's taught. Turnover costs you nothing
- Hands complex chats to a person automatically
- Knows only its training data. Gaps in your knowledge base become gaps in answers
- Can sound scripted. Won't joke or apologize like a person
- Needs regular answer audits
What support teams say
The AI bot responds within a minute. No employee can respond that fast, even for simple questions. The bot creates a time buffer between when a user asks a question and when operators join. Before connecting the AI bot, we were planning to hire new employees, but then that need disappeared.
BotHelp is a fairly complex product. It took us about 2 months for the AI bot to correctly resolve 40% of questions. With a simpler product, training would likely take less time.
With the AI bot, the quality of operator work has improved. We can devote more time to complex cases and work them through to a logical conclusion. In the freed-up time, we help junior colleagues and handle other tasks.
An autonomous bot that resolves customer questions from your knowledge base. Unlike rule-based chatbots it understands context, writes its own replies, and escalates to a human when it can't help.
Thousands at once, 24/7. Most teams see 40-70% of tickets fully resolved by the agent, which frees the team for complex cases.
Website chat, WhatsApp, Telegram, Instagram, and Facebook Messenger. Turn it on for one channel or all of them from a single dashboard.
Yes. You set the agent's tone, boundaries, and escalation rules, restrict topics, and tune answers based on real conversations.
You connect your knowledge base, help center articles, FAQs, or internal docs. The agent learns from that content and can be tested before go-live. No code required.
It escalates to a human when unsure. You can audit conversations, flag wrong answers, and retrain it to improve accuracy.
No. Most teams launch within a few days, and Dashly's success team helps with setup, training data, and testing before go-live.
Yes. Dashly has a free trial, so you can test the agent on your real data and conversations first.
Dashly integrates with HubSpot, Salesforce, Zendesk, Intercom, Slack, WhatsApp, Telegram, and more.
Pricing depends on conversation volume and channels, with plans from $39/month. Contact us for a quote based on your team size.